Contact us by telephone to arrange an appointment. It is not advisable to “pop-in”. If you telephone we can advise you best about who to see and when to come.
Our doctors and nurses work with a system of 10 minute appointments. This helps us allocate a proper time to patients and avoid long waits. On occasion, it may not be possible to deal with problems in the allotted time and this can cause doctors/nurses to run late. We apologise for this but most patients are understanding.
If a doctor is running very late the reception staff should warn you when you arrive for the appointment. If you know you will need more than the usual 10 minute appointment (e.g. for an insurance medical) you should let us know when you call. If you have an ongoing problem we would encourage you, where possible, to see the same person about it.
Most of our patients use routine appointments which can be booked up to 2 weeks in advance. If you have a problem that cannot wait, please tell us and we will try to help. As well as asking a doctor or nurse practitioner to telephone you back for advice we can arrange appointments at short notice if needed.
If you are concerned your problem is a medical emergency, please tell the member of staff you speak to. If you call Alva, press “1” when the automated system prompts you. This will let you speak to a receptionist straight away. Dial 999 if it is a serious emergency. If you need help or advice out of surgery hours call 111
IF YOU ARE NOT GOING TO MANAGE TO KEEP YOUR APPOINTMENT PLEASE TELEPHONE IN PLENTY OF TIME TO CANCEL THE APPOINTMENT IN ORDER TO ALLOW SOMEONE ELSE TO USE THE SLOT OR TEXT THE NUMBER ON YOUR TEXT REMINDER WITH THE WORD "CANCEL"